FAQs for You!


Hello to all my wonderful clients/ perspective clientele!

First of all, I just wanted to say THANK YOU to everyone who has helped make this huge career leap a major success! Whenever taking a risk there’s always a chance things won’t go as planned, but thankfully I have the best group of clients EVER, and it’s been such a busy and sweet first month of Monarch! I can’t wait to see what’s in store for all of us in this fun hair-venture! (Cheesy, yes, but true!)

In the past month there have been a few consistent questions and concerns come up, and I wanted to answer them here for you to make your entire hair journey process the smoothest it can be! If you have any other questions that I should add to this post – feel free to let me know!

Here we go!

Q) I know your salon is called Monarch, but why can’t I find that on Google Maps?
A) It’s because the building name is actually Phenix Salon Suites, and I am the first suite to the left when you walk in the building. It’s an amazing concept to have different rooms as separate salon businesses (hair, nails, massage, waxing, etc!) and I’m really thankful to have a window spot there! The easiest way to locate us via GPS is to type in Super Ninja Landstown Commons and we are next door.

Q) I called your cell but never heard back. What’s up with that?!
A) First, sooooo sorry bout it. I receive over 20 phone calls a day, and unless you’ve left a message or I have your number already it’s very rare for me to call back! The best best way to contact me is via email at monarchhairco@gmail.com or text the number you have for me instead. If you need to chat on the phone no worries, just make sure to leave a voicemail! If you don’t hear from me within a few days, feel free to shoot me an “ahem” to remind me! This is one of my weak areas but I promise I’m working hard to get better at it.

Q) Should I bring pictures of the look I’m trying to achieve?
A) Absolutely! Photos are a great way to start a conversation about your hair goals. Even if the texture or length is different than your actual texture, it will help us communicate so that I can get you as close to your goal as possible!

Q) What’s the difference between balayage and ombre?
A) Everyone will have a different answer to this question, but here is my basic explanation. Balayage is a color technique, and ombre is a style or look. Balayage means “to paint” in French, and even though you’re just now hearing about it, it’s an older technique the French developed! Beauty Supply describes it as “a free form high lighting technique. Usually a powder lightener is used to paint individual strands of hair. This technique can offer a more natural look to highlighting hair by doing away with the more uniform foiling process. Balayage is the technique that is used to achieve ombre hair color.” So hopefully that breaks it down a bit for you!

Q) Your booking website won’t allow me to book a haircut along with my balayage or color service, do I need to book separate appointments for each?
A) Nope! Every color service allots time for a haircut as well. If you don’t want a haircut with your color service, don’t worry about it! It will just give me a little break to scarf some food down or post on Instagram 😉

Q) Your booking website says my appointment is in Mountain Standard Time (MST), is that correct?
A) Nooooo, and I’m so sorry for the confusion! The website is stuck that way and I can’t seem to change it, so just assume that anytime the website or email confirmation says MST that your appointment time is in fact in EST (our time zone, obvs.)

Q) Are you comfortable working with every hair texture?
A) Yes, definitely!! I’ve had extensive training at DryBar working with all textures from fine + flat to kinky fros! I don’t currently offer extension or sew-in services, but if you’re talking about color and cuts I’m your girl, no matter what texture of locks you have.

Hope this info helps! Again, a huge thanks to everyone who has made Monarch what it is quickly becoming. Without you it wouldn’t be anything!


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